Terms & Conditions
Warranty: Gen5DIY offers a limited 1 year warranty on all parts on our site. Please contact us if you happen to have a problem with one of our products.
For shipments that show delivered but were stolen from your property, we request you to get a police report and once that is done we can assist you in getting you a replacement. Replacements or refunds will not be given, due to theft, without a police report.
The happiness with your purchase is important to us! If for any reason you are dissatisfied with your purchase, you are able to return the item within 30 days of purchase. In order to ensure the ease and efficiency of your return, please keep in mind the following guidelines for our Return Policy:
- Items must be returned within 30 days of receiving the product
- Refunds are given in the original method of purchase.
- The buyer is responsible for the cost of return shipping, unless the item was received incorrectly or is defective.
- Orders that are received incorrectly or in damaged condition must be reported within 30 days of purchase.
- All items must have a valid Return Merchant Authorization Number (RMA #) prior to sending the item back to us.
- Items must be returned in new, unused, and resalable condition with retail box and paperwork (if applicable).
- Items which are not in new, unused, and resalable condition may not be returned.
- Restocking fees of up to 20% of the cost of your order may apply.
- The restocking fee addresses the cost of processing an item back into our inventory, as well as the initial cost of shipping the order