Returns

  • All items must have a valid Return Merchant Authorization Number (RMA #) prior to sending the item back to us.  Please email us for a RMA # to returns@gen5diy.com
  • Items must be returned within 30 days of receiving the product.
  • Refunds are given in the original method of purchase.
  • The buyer is responsible for the cost of return shipping, unless the item was received incorrectly or is defective.
  • Orders that are received incorrectly or in damaged condition must be reported within 7 days of purchase.
  • Items must be returned in new, unused, and resalable condition with retail box and paperwork (if applicable).
  • Items which are not in new, unused, and resalable condition may not be returned.
  • Restocking fees of up to 20% of the cost of your order may apply.
  • The restocking fee addresses the cost of processing an item back into our inventory, as well as the initial cost of shipping the order
  • All custom orders are non-refundable