Gen5DIY normal business hours are M-T 7:30 AM-3:00 PM PST and Fridays from 7-11 AM MST. 928-733-0936.


  • All items must have a valid Return Merchant Authorization Number (RMA #) prior to sending the item back to us.  Please email us for a RMA # to
  • Items must be returned within 30 days of receiving the product.
  • Any plug and play harness that is cancelled, prior to shipment, will be charged a 4% fee as processing fees are final once the sale goes through.
  • Any Gen5DIY kit will be charged up to a 20% restock fee
  • Refunds are given in the original method of purchase.
  • The buyer is responsible for the cost of return shipping, unless the item was received incorrectly or is defective.
  • Orders that are received incorrectly or in damaged condition must be reported within 7 days of purchase.
  • Items must be returned in new, unused, and resalable condition with retail box and paperwork (if applicable).
  • Items which are not in new, unused, and resalable condition may not be returned.
  • Any item that has been programmed to your vehicle is not eligible for a refund
  • Restocking fees of up to 20% of the cost of your order will be applied
  • The restocking fee addresses the cost of processing an item back into our inventory, as well as the initial cost of shipping and handling the order.
  • All custom orders are non-refundable.
  • Returns are typically processed twice a week. Usually on Tuesday and Thursday of each week.
  • Once a refund has been processed, the issuing bank will typically post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This may vary from one financial institution to another.