Returns
- All items must have a valid Return Merchant Authorization Number (RMA #) prior to sending the item back to us. Please email us for a RMA # to returns@gen5diy.com
- Items must be returned within 30 days of receiving the product.
- Items that are cancelled, prior to shipment, will be charged a 4% fee as processing fees are final once the sale goes through.
- Refunds are given in the original method of purchase.
- The buyer is responsible for the cost of return shipping, unless the item was received incorrectly or is defective.
- Orders that are received incorrectly or in damaged condition must be reported within 7 days of purchase.
- Items must be returned in new, unused, and resalable condition with retail box and paperwork (if applicable).
- Items which are not in new, unused, and resalable condition may not be returned.
- Any item that has been programmed to your vehicle is not eligible for a refund
- Restocking fees of up to 20% of the cost of your order will be applied
- The restocking fee addresses the cost of processing an item back into our inventory, as well as the initial cost of shipping and handling the order.
- All custom orders are non-refundable.
- Returns are typically processed twice a week. Usually on Tuesday and Thursday of each week.
- Once a refund has been processed, the issuing bank will typically post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This may vary from one financial institution to another.
