Returns
- All items must have a valid Return Merchant Authorization Number (RMA #) prior to sending the item back to us. Please email us for a RMA # to returns@gen5diy.com
- Items must be returned within 30 days of receiving the product.
- Refunds are given in the original method of purchase.
- The buyer is responsible for the cost of return shipping, unless the item was received incorrectly or is defective.
- Orders that are received incorrectly or in damaged condition must be reported within 7 days of purchase.
- Items must be returned in new, unused, and resalable condition with retail box and paperwork (if applicable).
- Items which are not in new, unused, and resalable condition may not be returned.
- Restocking fees of up to 20% of the cost of your order may apply.
- The restocking fee addresses the cost of processing an item back into our inventory, as well as the initial cost of shipping the order
- All custom orders are non-refundable
